Patient Rights
Every renal patient should be guaranteed competent, high quality care and treatment given with respect and dignity. If you feel that there is a problem with the care that you receive, then it is your right to talk to the staff to make a complaint or to suggest changes.
If, after talking to facility staff, the problem still continues, you may file a formal complaint called a grievance with the facility. Every facility is required by law to have a grievance procedure.
If that process is not satisfactory to you and the problem pertains to a quality of medical care issue, you can contact your ESRD Network for further information and/or assistance which might include filing a formal grievance with the Network. Upon request, your name can be held confidential.
The following are direct links to The Renal Network's (ESRDNetwork 9/10) policies and proceedures covering facilites in Illinois, Indiana, Kentucky and Ohio:
Last updated on: February 22, 2008